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State Director of Virginia

Lucas Group

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State Director of Virginia
Job code: 224803

Job Description:

The Director of Operations is responsible for operational management of all business in the state of Virginia including management of all functions including, but not limited to call center operations, provider network management & development, compliance, reconciliation, quality control, risk management, information technology, training, and business office management.  Building and maintaining relationships with State Regulators, elected officials and other stakeholders is also key to this role.





  • Act as the direct contact and liaison for the State contract.
  • Plan, develop, and implement strategy for operational management of the regional office in accordance with corporate objectives dictated by COO.
  • Establish and maintain appropriate systems for monitoring, measuring, and reporting operational performance.
  • Oversee and direct all reporting to the State.
  • Recruit, select, manage and develop staff.
  • Manage and control departmental expenditures within approved budgets.
  • Establish and implement operational policies and procedures to assure compliance with corporate objectives and contractual requirements with the State.
  • Conduct management level meetings to insure effective organizational communication and performance.
  • Direct and/or delegate all business function management tasks and insure appropriate and timely outcomes.
  • Coordinate communication with principle stakeholders including State agencies and/or contractors, corporate advisory board, and providers.
  • Work with internal business partners to proactively develop continuous quality improvement initiatives surrounding customer service and client satisfaction.
  • Assist the COO and/or Executive Management Team in providing strategic and tactical planning for the Call Center to ensure quality interactions with clients and enhance overall operational effectiveness.
  • Establish and maintain provider network including negotiations of provider agreement and rates.
  • Require travel to corporate office, meetings with Healthcare Facilities, Providers, and contracting agencies.
  • Perform other duties as assigned.




  • Proven track record as an effective team leader
  • Effective communicator with proven leadership skills and abilities
  • Ability to analyze, organize, prioritize, implement, and control complex business activities and transactions
  • Direct regional management staff in the day to day operation of the regional office.  Responsible for overall direction, coordination, and evaluation of the regional office departments.
  • Coordinate operations to manage and evaluate workflow and reporting.
  •  Conduct meetings as needed with relevant management staff to review service levels/performance and obtain feedback.
  •  Position based in Richmond, VA.





  • Bachelor’s Degree in Business from accredited college or university or commensurate experience in executive and/or operational management.
  • Previous experience in Operations management, required


IMPORTANT: Please attach your resume in Word format.

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