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Director of Housing Services

Project Hope

Roxbury, Massachusetts 02119
Job Type:
Job Status:
Full Time
Project Hope
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Job Details

Position Summary

The Director of Housing Services leads Project Hope’s strategic response to the issue of homelessness and housing instability in our community. The Director oversees all aspects of the Housing Services Department at Project Hope. Duties include development of new initiatives, program oversight, fiscal management, collaboration with community partners and staff supervision.

 Agency & Program Background

 Project Hope works in partnership with families so they can move up and out of poverty. We do this by being a catalyst for change in the lives of families and in the systems that keep them poor; developing and providing family support solutions for homelessness and poverty; and advocating for just public policies that strengthen families.


Management of the Housing Services Department

  • Work with Project Hope’s Executive Director to develop new housing initiatives that meet the needs of families in the Dudley Street neighborhood
  • Collaborate with community partners with the ultimate goal of stabilizing housing for families in the Dudley neighborhood.
  • Provide supervision to Housing Services staff with the goal of assisting each staff member to develop best practices in an effective, culturally competent manner
  • Develop new policies and procedures for the Department as needed
  • Oversee and manage all homelessness prevention and housing placement services
  • Work closely with the Project Hope Shelter Director to coordinate the housing search, placement, and stabilization services for all families residing in our Shelter
  • Develop and monitor outcome measures and provide reports as requested to Project’s Hope’s Executive Director and to funders
  • Develop and monitor the Housing Services program budget and oversee contracts in conjunction with Project Hope’s Chief Financial Officer
  • Track rental assistance funds and work with the Finance Department to reconcile any differences
  • Participate in Project Hope Management Team on agency-wide planning and strategy.

 Partnerships and Collaborations

  • Work with partnering agencies to ensure that a comprehensive collaborative model and strategies are implemented. Current partnerships include:


    • No Child Goes Homeless – a collaboration between Project Hope and the Dudley Street Neighborhood Initiative to address the issue of homelessness and housing instability in families with children in three Boston Public schools in the Dudley neighborhood.
    • Health Starts at Home – a collaboration with Children’s Health Watch at Boston Medical Center and other partner agencies, which seeks to improve health and housing stability for families
    • Diversion and Strategic Prevention services – a collaboration with the Department of Housing and Community Development at their regional office to help families to secure housing and avoid shelter
    • Family-Led Stability Pilot program – a collaboration with city agencies and other non-profit partners to expand on the model of the No Child Goes Homeless program to other schools in the city
    • Eviction Prevention Services in collaboration with Property Managers and the Department of Neighborhood Development
    • Funders and other organizations involved in planning new programs
    • City and State task forces and committees focused on issues of homelessness and housing

 Efforts to Outcomes (ETO)

  • Ensure that Housing Services staff are entering data and case notes (Touch Points) into ETO
  • Use ETO to pull data for reports as needed and to participate in analysis of current data for planning purposes


Position Requirements

  • Commitment to Project Hope’s mission and values including: mutuality, respect for diversity, holistic human development, choice, advocacy, connection to the local and global community.
  • At least 5 years of human services program management strongly preferred
  • A Master’s Degree in social work or a related field strongly preferred
  • Supervisory experience
  • An ability to work closely with a team of direct service staff, as well as an ability to work with a diverse group of people
  • Self-starter, resourceful, team player with the ability to manage multiple initiatives
  • A strong ability to keep work organized
  • Skills in working collaboratively with intra-agency staff and departments
  • Understanding of public / private funding sources and reporting requirements
  • Knowledge of homelessness issues and housing programs
  • Good verbal and written communication skills
  • Computer proficiency required
  • Bi-lingual preferred

 Education Requirements:

Masters Degree in Social Work or related field preferred

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